Group Manager, Client Service
- Employer
- BNY Mellon
- Location
- Dublin, Ireland
- Salary
- Competitive
- Closing date
- May 28, 2022
View more
- Job Function
- Operations
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Overview
Who we are:
For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world's leading institutions the tools, capabilities, and services to be distinctive investors. We power individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity
With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level.
Our organizational culture stands on solid values - Integrity, Strength in Diversity, Passion for Excellence and Courage to Lead. Our guiding principles drive us to always do what's right, helping everyone feel included on the way, to take the risks necessary to lead and get things done.
Client Service - M3
Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
Sets policies and procedures for teams managed.
Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
Maintains relationships with business leaders to report client trends and needs.
May provide forward-looking insight on client issues and trends to drive future revenue growth.
Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
Determines needed improvements through review and analysis of problems reported.
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Manages multiple client service/support teams.
Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
Teams support multiple, complex client accounts.
Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.7-10 years of total work experience with at least 1-3 years of management experience preferred.
Experience in an operational area and/or client services preferred..
Our offer
We provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits we offer to you were carefully selected to build your comfort of working and help you reach your personal goals:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Who we are:
For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world's leading institutions the tools, capabilities, and services to be distinctive investors. We power individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity
With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level.
Our organizational culture stands on solid values - Integrity, Strength in Diversity, Passion for Excellence and Courage to Lead. Our guiding principles drive us to always do what's right, helping everyone feel included on the way, to take the risks necessary to lead and get things done.
Client Service - M3
Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
Sets policies and procedures for teams managed.
Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
Maintains relationships with business leaders to report client trends and needs.
May provide forward-looking insight on client issues and trends to drive future revenue growth.
Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
Determines needed improvements through review and analysis of problems reported.
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Manages multiple client service/support teams.
Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
Teams support multiple, complex client accounts.
Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.7-10 years of total work experience with at least 1-3 years of management experience preferred.
Experience in an operational area and/or client services preferred..
Our offer
We provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits we offer to you were carefully selected to build your comfort of working and help you reach your personal goals:
- Full time contract of employment
- Module of work: Hybrid
- Life and medical insurance, pension scheme
- Diverse and inclusive environment strengthened with your unique perspective
- Award-winning Wellbeing Program supporting you with your individual health and wellbeing needs
- Structured career development and possibilities for and global mobility
- Exciting opportunities for career and global mobility
- Well-defined recognition programs helping you build your personal brand
- City Centre locations close to main railway station and flexible working arrangements
- Flexible benefits package including fitness discounts and cafeteria system
- Employee Referral Program
- A multitude of opportunities to get involved in community and charity projects through Employee Resource Groups (ERGs)
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
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