Lead Manager, Middle Office

Overview

Job Title: Lead Manager, Middle Office

POSITION SUMMARY:

Responsible for overseeing quality of outsourced functions in accordance with SLD. Handles client engagement. Provides recovery support for offshore functions. Supports client meetings. Looks at service improvement opportunity.

PRIMARY RESPONSIBILITIES:

• Serves as subject matter expert and conducts research to gather information on the most complex, multi-faceted transactions and provides answers to complex inquiries that have been escalated.
• Responsible for accurate daily position keeping & P&L in Credit portfolio's.
• Responsible for service improvement, technology engagement and new business engagement.
• Maintenance and reporting of security positions and cash in the appropriate portfolios on Advent Geneva of the assigned clients.
• Review, research, and clear daily cash and position reconciliation items.
• Manages relationships with assigned clients and ensures all questions are answered and issues with position keeping and portfolio accounting are resolved. Monitor and oversee team KPI's/ performance for the team for daily, weekly and monthly reporting periods.
• Owns service delivery to clients in line with SLD's, attending service reviews as required.
• Manages processes to ensure that records are maintained in accordance with departmental policies and procedures.
• Provides training to outsourced teams around new products.
• Communicates with internal stakeholders and clients to ensure needs are being addressed by the Middle Office function and provides input to Unit Managers.
• Provides/reviews MIS/KRI/KPIs as required.
• Assist with operational projects and mandates related to process improvement, documentation, automation, etc

EDUCATION

Bachelor's degree in finance or the equivalent combination of education and experience is required.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.