Lead Analyst, Client Service

Overview

Client Service and Data Operations - Works with external and internal clients to resolve day-to-day issues as well as with vendors on data issues

• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem solving skills, judgement, and experience to analyze information.
• Uses developed communication skills to deliver high quality service to a specialized client base (clients subscribing to ESG services) .
• Provides individuals at assigned clients information related to BNY Mellon ' s products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
• Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Helps develop process improvements.
• Query datasets to validate data loads and investigate data issues
• Monitor data loads and assist in triaging issues with internal resources and with vendors
• Supports day-to-day data management activities which include workflows, vendor relations, data validations, investigating data issues and outliers.
• Provide L2 support to L1 operations team.
• Leverage SQL tools and other query tools to investigate and triage data issues.
• Tests software enhancements and upgrades as necessary, and may provide recommendations for improvement.
• No direct reports.
• Provides guidance to less experienced team members.
• Supports multiple, complex client accounts.

Qualifications:

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
• Minorities/Females/Individuals with Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.