Client Service & Support Specialist , Hong Kong/Tokyo

Hong Kong, Hong Kong
14 Jan 2022
11 Feb 2022
Industry Sector
Finance - General
Employment Type
Full Time
In this role, you will be a part of the global team that supports our clients in the application of Moody's Analytics credit risk, market risk and portfolio management technology.

Specifically, you will use a combination of technical expertise and business knowledge to answer the questions raised by our clients and to address the issues in using our software, mostly arising from the banking group's environment.

You will work with leading edge technology to support the latest breed of financial application tools based on world-class financial research. You will develop hands-on technical expertise and broaden the domain knowledge in the risk management and regulatory compliance, and gain excellent direct exposure to customers. You will also ensure our products and technology are used effectively and appropriately to add value to our clients' businesses.

This is an opportunity to develop your career in Risk Management within the financial services industry.

Key Responsibilities:
  • Provide in-depth education and assistance to the clients on product features, functionality and the product technical architecture of the Balance Sheet Management (BSM) solutions from Moody's Analytics. Keep abreast with the new technology and banking compliance requirements to support the new products from the company.
  • Leverage your technical and analytical skills to support the clients in using our BSM software. You could be asked by client to explain how the software derives the results, or to analyze the issues which could be related to the product bug, client's data, client's technical environments, etc.
  • Take ownership of interaction with the clients, ensure that client's satisfaction maintained at a high level, and adhere to any time frames and service level agreements. Respond to client demands in a courteous, professional, accurate and timely manner via web, email, telephone and in person.
  • Be occasionally assigned to the implementation projects of Moody's Analytics products and work on the client's site
  • Identify, capture, and channel client feedback on product features and functionality to the product managers.
  • Work with the global Client Service & Support teams on high severity issues raised by global clients.
  • Must be educated to degree level in information system, engineering, risk management, applied finance, quantitative finance, financial engineering, or other related areas.
  • At least 2-3 years' experience working in the financial industry, preferably in the analytical roles. Having completed or partially completed the CFA/FRM certification or equivalent qualification and be interested in developing career in financial risk management domain. Those with good experience will be considered for a senior role.
  • Superb analytical and problem-solving skills. Possess essential educational background in financial econometrics, with knowledge in the common mathematical models of finance.
  • Prior experience in working on Asset Liability Management or IFRS9 product is highly desirable.
  • General knowledge in IT including MS Excel, web technology, database technology, SQL, etc.
  • For Tokyo based candidates, must have language skills in Japanese and English at business level. For non-native Japanese speaker, it is essential to produce satisfactory result in Japanese language proficiency test.
  • For Hong Kong based candidates, English and Mandarin will be essential.
Sales OU
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at .

At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at
Moody's Analytics provides financial intelligence and analytical tools supporting our clients' growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today's business leaders confidently navigate an evolving marketplace.

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