Technology Operations Manager

Newport Beach, USA
23 Sep 2021
09 Oct 2021
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $2.22 trillion in assets for clients around the world. PIMCO has over 3,000 employees in 20 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

We are looking for a Technology Operations Manager to lead the Technology Operations Support, and
maintain technology systems that power PIMCO's trading and analytics platform globally. The ideal
candidate should possess strong leadership skills and experience to recruit, develop and guide a talented
team of engineering and operations professionals. The candidate is an energetic self-starter who works well
under pressure, possesses strong communication & technical skills, adaptable to change, and demonstrates
great aptitude to learn new technologies.

The candidate will be responsible for proactively managing the stability and serviceability of batch processing
by providing user support, managing system outages and incidents including technology & business
escalations, identifying trends and gaps and working with technology & business stakeholders to address
them. The candidate will be the key interface between Technology and business teams such as Trade
Operations & Support, Analytics, Risk Management, Trade associates etc. The Technology Operations
Manager will maintain close relationship with technology & business teams and be the focal point of
accountability by tracking key operational metrics and delivering on strategic initiatives.

Position Requirements:

  • MS degree in Computer Science or MBA
  • 10+ years of technology operations experience
  • At least 5 years of experience managing a team of engineering and/or technical operations
  • professionals responsible for critical & time sensitive systems
  • Deep expertise in financial batch operations - managing SLAs, defining support levels, standard
  • operating procedures etc.
  • Proficient in ITSM practices & tools - Incident, problem, change, release management
  • ITIL Certifications is preferred
  • Familiar with DevOps, SRE models of support
  • Ability to act as a liaison for business teams and stakeholders
  • Ability to prioritize and manage across multiple, often time-sensitive, initiatives
  • Excellent organizational, leadership and customer service skills
  • Excellent written & verbal communications skills and possess strong problem solving, analytical, time
  • management skills
  • Experience analyzing and resolving performance, scalability and reliability issues


PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office

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