Manager, Operations

Toronto, Canada
17 Oct 2021
11 Nov 2021
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $2.22 trillion in assets for clients around the world. PIMCO has over 3,000 employees in 20 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

We are seeking a Manger, Operations, to join our PIMCO Fund Operations team. In this role, you will provide operational support for the PIMCO Canada product platforms including mutual funds, institutional trusts, alternatives, and closed-end funds. You will also collaborate with teams throughout PIMCO to be well-informed of industry initiatives, regulatory changes, documentation requirements, operational activities, and fund administration. Furthermore, you will work in partnership with a number of internal and external teams to support existing controls and procedures associated with the Canadian business as well as evaluate and develop improved workflows to eliminate operational risk.

About You
  • Exceptional organizational and project management skills, including the ability to multi-task and lead many ongoing initiatives
  • Resourceful, inquisitive, and enjoy problem-solving. Many of the concepts and/or solutions we face are sophisticated, and you bring a desire to work through these complex scenarios
  • You bring a proven track record to deliver on assigned responsibilities through pursuing excellence, outstanding attention to detail, and using interpersonal and communication skills
  • You seamlessly adapt to shifting priorities and enjoy working with ambiguity
  • A standout teammate who builds positive relationships and collaborates across multiple levels of a globally diverse organization, including external vendors
  • You have a track record of building credibility and trust through consistent behavior, high integrity, and judgment
  • Intellectual curiosity, a dedication to professional development, an ability to learn, and interest staying on top of emerging trends
  • Self-motivated and thrive in a fast-paced environment
  • You have a high emotional intelligence, are flexible, and resilient
  • Proven record navigating unstructured processes and simultaneously handling responsibilities with multiple, exciting demands

Day-to-day responsibilities may include
  • Research and resolve shareholder issues, coordinating with PIMCO teams and/or external service providers, as needed
  • Drive system and process enhancements internally and at our transfer agents to mitigate risk and improve our client experience
  • Oversee service delivery to fund shareholders, including call quality, processing accuracy, and delivery of shareholder communication (e.g., statements, confirmations and tax forms)
  • Monitor service level agreements with service providers and develop action plans when quality results are below expectations
  • Coordinate implementation of corporate actions and other fund or internal events at our transfer agents and other service providers
  • Spearhead communication to internal and external clients regarding corporate actions and other fund or internal events
  • Align service delivery efforts with internal and external goal-setting and incentive programs
  • Understand and share best practices across service providers, trusts, and geographies
  • Manage various projects related to process improvements, procedures, and systems

Position Requirements:

  • Minimum of a Bachelor's Degree required, preferably in Finance, Accounting or Economics; an advanced degree is desirable
  • Bilingual in French and English, both oral and written
  • Minimum 7 years of fund operations experience in a mutual funds related business, ideally at an investment manager, transfer agent, or a Big 4 accounting firm
  • Demonstrated knowledge of Canadian securities laws and regulations applicable to investment managers
  • Hands-on experience working with Canadian regulators, including the Ontario Securities Commission (OSC)
  • Strong knowledge of finance and investment concepts
  • Strong project management experience
  • Strong Microsoft Excel and Word skills


PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • Retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office

Accommodation for Applicants with Disabilities:

PIMCO will make reasonable efforts to provide accommodation to candidates with disabilities in the course of the recruitment process upon written request. PIMCO requests that candidates seeking accommodation identify their particular accommodation needs as soon as possible in the job selection process. Candidates seeking accommodation may be asked to provide medical information or verification for the purposes of ensuring that a requested form of accommodation is safe and appropriate. Questions concerning the availability of accommodation in the recruitment process may be forwarded by e-mail to
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