Relationship Manager Client Service Analyst

Description

About this role

About Client Experience Management
Our aim :

To deliver exceptional client service on the 8,000+ operational queries and change requests received each year, enhancing the overall experience of BlackRock clients.

The Client Experience Management team in Budapest is part of BlackRock's Client Experience function and is responsible for the operational servicing of the firm's clients, including service delivery, developing service solutions and the enhancement of the client experience.

What we do :

• Point of entry for client, consultant and third-party operational queries.
• Create strong partnerships with local client experience teams across the globe, the Client Business/Sales teams and operational partners to better service client queries.
• Deliver client specific solutions through managing bespoke requests and change using Aladdin and stakeholder engagement.

You will be responsible for

• Delivering a superior client experience via query resolution for clients, consultants and third parties; including day to day query management (via emails and phone), stakeholder oversight, project work and analysis.
• Owning the overall operational client service experience for UK and Continental Europe clients (Institutional, Wealth and Charities) in partnership with the Client Business and throughout the client lifecycle. Act as lead at monthly functional meets, prepare and present metrics and discuss client themes.
• Working closely with the global Business Operations teams to implement a consistent, scalable, and risk-managed service model.
• Demonstrating risk awareness and focusing on delivering an appropriate operational control framework for the wider team around client servicing including review and validation of monthly metrics.
• Contributing in a culture of excellence, innovation, communication, and accountability, where all members of the team are motivated to go above and beyond.
• Identifying and overseeing team projects and drive strategic local and global initiatives.
• Constantly evaluating systems, processes, and procedures for inefficiencies, and make recommendations for improvement, ensuring that all reasonable measures are taken to mitigate operational risk.
• Leading cross training efforts on all stakeholder functions, to include knowledge sharing of all operational and compliance procedures.
• This position is in Budapest and offers a unique opportunity to face off directly with our clients and a wide range of stakeholders within the business and will report to one of 2 VP team leads in Client Experience Management based in Budapest.

You should have:

• Strong client service skills, including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
• Strong interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels
• Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
• Strong planning and organizational skills with the ability to manage and control your own priorities to meet deadlines
• Professional qualifications such as CFA Investment Foundations are an advantage

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.