Associate, Investment Servicing

Description

About this role

Business Unit Overview:

Global Consultant Relations, Global Client Office

BlackRock's institutional client business serves corporate and public-sector pension funds, charities and endowments, insurers and other financial institutions, sovereign wealth funds as well as governments and official institutions.

The Global Consultant Relations (GCR) team sits within the Global Client Office. GCR is responsible for developing and maintaining relationships with global, regional and local consultants across all asset classes. Primarily based in the US and UK, GCR is also represented in Germany, Switzerland, Canada, Japan, Hong Kong and Australia.

In practice, our commitment to fostering long-term relationships means we can gain a deep understanding of our clients' long-term objectives. Having a culture where we share knowledge across asset classes and regions allows us to create investment solutions that better meet client specific challenges. The third pillar underpinning our offering is our risk management culture and systems: we seek to ensure that every investment position is deliberate, diversified

and appropriately scaled.

Job Purpose/Background:

This role will play a crucial part in supporting the day-to-day sales and research efforts across GCR, in supporting our Senior RMs to position our target products and seek research meetings, service existing investment ratings, as well as monetization alongside our sales partners.

Specifically, this role will involve:

• Responsible for day-to-day high quality service to consultants, responding to investment queries in a timely and efficient manner
• Gain a clear understanding of our Consultants and their clients' service requirements, acting as a resolution point for outstanding issues or queries and working with the relevant areas of the wider business accordingly
• Ensure swift resolution and escalation of any issues (or at least within agreed SLAs)
• Partner with Client Experience teams and Technology to look to automate manual processes where possible
• In the absence of an automated process, identify and set up regular monthly / quarterly queries, to proactively deliver timely information to consultants
• Ensure internal audit requirements are satisfied such as written policy and procedure documents etc
• Measure and provide metrics on investment query volumes, identifying and communicating key trends to the wider business (utilising Tableau and other in-house platforms)
• Partner with the GCR RFP team to ensure query accuracy as well as contributing to the continual population and development of the content database

Key Skills:

• The ideal candidate will be a degree qualified individual with at least 1-3 years financial services experience ideally within the asset management industry
• A motivated individual that demonstrates drive and enthusiasm. Willing to learn, innovate and improve
• Team player and an enthusiastic "can do" attitude
• Good organisational skills, ability to manage own priorities and meet hard deadlines
• Attention to detail and quality is essential
• A results-orientated self-starter who can quickly analyse consultant needs and focus on commercial delivery
• Ability to network and develop long-term relationships with consultants and internal business partners.
• Strong written and verbal communication skills
• Technical knowledge and/or genuine interest in the DB and DC Pensions market, regulatory and investment industry and associated competitive landscape
• Strong knowledge of Investment markets that ideally spans all asset classes
• Microsoft Excel / Word skills
• Professional qualifications - Investment Management Certificate / CFA is desirable, but not required

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.