Client Manager, Officer

State Street
Sydney, Australia
15 Sep 2019
29 Sep 2019
Industry Sector
Finance - General
Employment Type
Full Time
State Street's Securities Finance (SF) division is functionally organized into three main areas - Business Development, Client Management and Trading - in addition to many support and management functions that span the three Securities Finance products: Agency Lending, Enhanced Custody (EC) and Alternative Financing Solutions (AFS). These products allow State Street clients to generate income, facilitate short sales or generate financing through the lending and borrowing of securities. The Agency Lending product is a long-established business and State Street is considered an industry leader in the agency lending space. It is a $3.97 trillion global business that generates liquidity for global financial markets and additional yield for clients. Clients lend unutilized securities to a borrower in return for other securities or cash collateral and the borrower pays a basis point fee for the duration of the loan. The EC and AFS products are more recently established and are among the fastest growing products at State Street.

As a Client Manager, you will need to learn the Securities Finance products in a fast-paced environment. You will work closely with senior Client Managers that service our institutional investor clients as well as different teams on the trading floor including trading, risk, operations, reporting and portfolio management. In this front-office position, you are expected to work under pressure in a fast-paced environment in order to support time-sensitive client deliverables and division sales effort. You will have the opportunity to work with State Street Managers and clients from North America.

Primary Responsibilities
  • Actively support senior relationship managers in servicing clients (e.g., generate reports and review and research items of note)
  • Manage allocated client relationships with a focus on growth and expansion
  • Prepare presentations, reporting, and benchmarking data for clients. Research and discuss factors impacting clients' lending performance
  • Champion relationship for designated/assigned clients regardless of size, client engagement, etc.
  • Prepare and present in-person (and/or via teleconference) performance updates to clients
  • Oversee process to update clients' program parameters on systems and assist in reviewing correct client lending profiles
  • Maintain call reports and meetings with sale portal (SF360)
  • Liaise with the Business Development sales efforts by producing and reviewing revenue estimates and growing "new from existing" business through expansion of program parameters/guidelines
  • Working with Global Services and other State Street divisions to address any operational issues and/or identify potential sales prospects
  • Responsible for managing internal risk and compliance matters pertaining to assigned client relationships, as well as coordinating any required client specific requirements.

  • Bachelor's degree
  • Masters of Business Administration or CFA preferred
  • 3-5 years securities lending, custody banking and/or accounting experience. Sales experience is relevant
  • Knowledge of financial markets, custody banking and preferably the securities lending industry
  • Strong Access, Excel, Word and PowerPoint skills
  • Excellent communication skills
  • Strong presentation skills
  • The candidate should have strong written skills and be able to effectively organize and effectively prioritize workload