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Job Details

 

Responsible for managing and leading the client engagement for one or more geographies with multiple deliverables and diverse assets class/activities.

·     Managing and leading all the operational & customer service aspects i.e. SLAs, service delivery, people management and technology engagement etc.

·     Drive and implement the change (people, process and operations) for the growth, stabilization and effective operating model in alignment with the organization.

·     Exhibit strong domain knowledge in resolving issues, implementing change, escalating and dealing with customers across geographies.

·     Effectively planning, leading and managing the team with multiple layers of reporting.

·     People retention & development and working towards achieving high level of colleague’s engagement to build outperforming teams.

·     Driving productivity & developing a culture of measureable performance by implementing operations metrics-delivery and performance.

·     Drive a culture of measureable performance and implement the operations metrics etc.

·     Take charge & ownership of deliverables for effectively meeting the stakeholder’s expectations.

·     Lead the change management and wider involvement for supporting the objectives of bigger team

·     Collaborate & work with other support functions i.e. Quality, IT, HR, Admin etc. for the operations stabilization and delivery results.

Education/Certifications

·     PGDM,MBA from Tier I,II Colleges and-or PG in finance, economics, business or related topics

·     Chartered Accountants (CAs)

·     Candidates who are qualified CFA, CIPM, IMC or pursuing CFA-L3 , CAIA, CIPM or equivalent professional certifications will be preferred.

Experience

·     Candidates with 8-10 years of strong work experience in financial services either in investment consulting, portfolio management, capital markets, investment banking, corporate banking, equity or fixed income research, financial services consulting (big 4 firms) or risk management.

·     Minimum 4 to 6 years of team management experience preferably in the financial services industry

·     Strong leader with proven track record of managing highly productive teams, working with multiple clients in professional organizations, managing deliverables under fast changing expectations with accurate quality in a metrics environment.

·     Ability to lead a reasonable size of team with multiple clients & high complexity and conflicting expectations.

·     Experienced in identifying and implementing the process improvements, standardization and automations impacting larger team deliverables.

Domain and Technical Skills

·     Excellent knowledge and background experience in financial services space, specifically in investment management industry and/or portfolio management

·     Knowledge of Pension Funds is a big plus.

·     Very good understanding of various financial asset classes and their risk return profiles.

·     Practical knowledge of MS Office product suites and

·     Working knowledge of VBA-Excel Macro

 

Behavioral Requirements

·     Ability to partner with Customers/stakeholders across Geographies

·     Good Communication, presentation & convincing skills

·     Leading and Motivating others

·     Collaborative outlook

·     Influencing and Negotiating

·     Customer First attitude

Customer Interaction

·     Regular engagement with customer for delivery and managing escalations, seeking customer feedback, driving and implementing change, business development, projects etc.

·     Exploring the growth opportunities.

Work Timings and Location

·     General timings will be 12:30 pm to 9:30 pm IST and willing to work beyond normal business hours if required

·     Company transportation will be provided

·     Location will be for Bangalore, India

Company

Aon plc is a global professional services firm headquartered in London that provides risk, retirement and health consulting. Aon has approximately 500 offices worldwide, serving 120 countries with 69,000 employees. In 2011, Aon was ranked as the largest insurance broker in the world based on revenue.

Company info
Website
Telephone
08030918115
Location
13,14,15, SJR iPARK, Whitefield, Phase I
Bangalore
Bangalore
KA
560066
IN

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